With such an amazing Trustpilot score, it’s no wonder that Back Market is becoming one of the most popular places to buy refurbished electronics. BackMarket has an “excellent” Trustpilot score of 4.4, based on nearly ten thousand reviews. All the items on Back Market are thoroughly inspected and tested to ensure they meet the highest standards. And because it’s a refurbished device, you can snag a great deal on something that might normally be out of your price range.
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As the company is expanding, you can expect its shipping range to expand any day now. On average, your order should arrive in 3-5 business days. You can see how the company has refined every aspect of its workflow to ensure you get the best results.
Seller Vetting
- Currently, it is one of Europe’s go-to websites for refurbished electronics and electrical appliances.
- No matter which payment method you choose, Back Market makes it easy to get the best deal on your next purchase.
- If you’re new to Back Market, you probably want to know if the website is actually trustworthy before you spend your money.
- Black market support is really helpful and the overall service is great, some of the merchants are sketchy though.
Leaves me to question if I was purposely sent a cheaper incorrect item, hoping I wouldn’t notice to make an increased profit… As you can see from the above ratings, most buyers report positive experiences and many say the devices work like new and that the warranty gives peace of mind. Additionally, Back Market has a comprehensive returns policy.
Over 15M Customers Globally
This means shoppers can trust they will get products as advertised. It also means sellers can list their products knowing they are legitimate and trustworthy. This encourages competition, so shoppers get the best products at the best prices.
They offer a wide selection, from smartphones to laptops, catering to tech enthusiasts on a budget. Back Market, founded in 2014, is an online marketplace specializing in refurbished electronic devices. It offers a wide range of products, including smartphones, laptops, tablets, and other gadgets, all inspected and restored to high-quality standards. Particularly well-known for promoting sustainable consumption, Back Market aims to reduce e-waste by providing consumers with affordable, like-new electronics.
Pros And Cons From BackMarket Reviews
We never heard back from Narly and never received any messages showing we had that conversation with her. The bm kept a regular text chain of messages through an email link. Customers can browse a wide range of used devices on the site, including smartphones, computers, headphones, and cameras. Back Market provides a marketplace for third-party sellers to sell discounted refurbished items. Therefore, it acts as a middleman between sellers and consumers. Whatever customers buy is shipped directly from the merchants themselves.
In the beginning, they said they are waiting for the part to be replaced. After they kept my mobile for 6 days, “repairing it”, they sent it back, still not working (not fixed nor replaced)! The only reply I got is that I caused the damage(!) which of course is not true, and I can easily prove that!
Customer Service
Furthermore, De Larauze, Le Brouster, and Vaute all had impressive careers before founding Back Market. Both De Larauze and Le Brouster worked at marketplace distribution platform Neteven for more than two years while Vaute worked at advertising agency BETC for three years. Yes, especially those graded “Excellent” or “Very Good.” Always read the refurbisher’s reviews. On Trustpilot, Back Market UK has over 44,000 reviews and an average rating of 4.3 out of 5 stars (as of June 2025). Cons include not getting the newest model, no packaging/accessories unless specified, and longer delivery times.
I will stick with them because they have always impressed me with good prices on great used iPhones. I have not had any issues with any phone purchased from them. And they have always given me top dollar for my trade ins. ✅ Back Market has enabled over 130,000 customers to buy refurbished products since its launch in 2014 (TechCrunch). So, while BackMarket may not be perfect, they’re definitely not alone in this regard.
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By selling items in various conditions, Back Market is appealing to customers with different budgets. Back Market has revolutionized the process of selling old phones. Now you can get phones in neat condition for great prices. Whether it’s Samsung, iPhone, Sony, or Xiaomi, you’ll find a wide range of brands on their website. For consumers, these reviews highlight the value of researching products and companies.
Businesses
I feel like something like a phone, I would prefer to have it come from a company where I know it’s refurbished, it’s been tested. And it can be a little bit more reliable to last me another three, four years. My name is Jenaae Jackson and I am a blogger and digital marketer. In this BackMarket review, I’m going to be unboxing with you a brand new iPhone. Well, it’s not a brand new iPhone, it’s a refurbished iPhone that I bought from a website that I had never heard of before called backmarket.com.
Customers have reported a satisfaction rate that suggests Back Market devices often meet their expectations. In our examination of Back Market’s credibility, we’re particularly attentive to what people are saying about their experiences. Direct customer reviews and structured feedback are indispensable tools in assessing the quality and reliability of Back Market’s offerings. Back Market is a French business from 2014, specializing in reconditioned electronic devices. Besides, their products are tested carefully to guarantee top-notch quality.
From the body to the software, they ensure that the various components of the device are still working. You won’t understand how serious Back Market is until you go through the purchasing experience. Throughout every step of the way, you’ll see how and why the company has built a reputable name. No matter what you pay, expect to get a fully functional device that can handle your everyday tasks.
Drawbacks include the high cost and gimmicky “self-cleaning” marketing, recommending regular washes anyway. To ensure transparency, we’ve synthesized insights from diverse sources. This includes personal anecdotes, aggregated ratings, and professional evaluations.
